Steed353

Thanks hurghanico!

OK, I just bought a used HD500x and there are no presets loaded on it. I just downloaded the file listed above but how to I Install it to get the original presets?

Ok, just got off the phone with customer service. As I suspected, I have a defective VDI interface unit. Guitar was recognized when I connected to my POD XT Live with the RJ-45 and a USB from my Mac to the POD XT. They are sending a new one to me.

'As I stated in my previous post, I tried plugging it into two different Mac computers, and also a hub. None worked. I am still awaiting a resolution.

That's what I think too. I tried multiple USB ports on my iMac and then directly into my Mac Pro tower and a powered USB hub. Now I am running High Sierra but it was listed on the compatible software for Line Monkey. Could be I got a bum VDI USB interface. We'll see what solution I get from my support ticket. Fingers crossed.

Thanks JB. I just started one.

I'm afraid I checked off all the boxes JerseyBoy. Looks like the problem lies elsewhere. Going to have to call customer service. Brand spanking new guitar, and now this. :/

"You should see 2 green lights on the Workbench interface when everything is connected and being recognized properly." All I see is a red light on the USB end. I am running an iMac with High Sierra, all Line 6 software has been updated. Plugged in 1/4" jack, and nothing but the red light. No lights on the RJ-45 end. Could really use some help.

Trying to connect my Variax JTV-59 to my iMac. I connected all as directed above but there is only a red light on the USB to computer end, no light on the Variax end.

Thanks JerseyBoy (from this Brooklyn Boy!) Do you know if they have discontinued making the JTV-59? They seem REALLY hard to find, and when I do they are limited in the finishes available.

Hi, I'm on that scary precipice of just about to order a new guitar. I have been torn between the JTV-69 Standard and the JTV-59. I know when in Acoustic modelling mode, the 5-way switch on the JTV-69 will change the acoustic model. But since the JTV-59 only has a 3-way switch I wonder if it has the same number of acoustic model choices. Thanks in advance for your help. P.S. - I sure wish there were Variax dealers in my area. I have never bought a guitar without playing it first, and to be honest, I'm a little nervous. Lee - Warwick, RI