So here is an update about the Helix cutting out completely, requiring a reboot while playing live. Line 6 was going to replace it, I waited a week and a half for UPS to pick it up. Then Line 6 reopened my support ticket today and said "Hey Jim, hang tight, we're not replacing it but will be trying to get to the bottom of it thru firmware updating (keep in mind the past 4 updates over the last 2 months have done NOTHING), so hang on to your $1500 unusable paperweight and we'll let you know if we ever get it right!! So anyone who would like to join me in a class action lawsuit please contact me at James dot Siegel at Verizon dot net and you can get your money as well as your pain and suffering back with me. I will be taking action within the next two weeks.