Thanks bro, ok this is where I'm at now. I can down load a custome tone, I drag and drop the tone into user two because user one is filled with stuff that the tech from line6 says should not be there. My problem is that the tones I down load and drop do not stay there and I have to keep pulling them from my computer and placing them. I understand getting a tone you like and maybe tweeting it but I do not want to use a laptop to be able to play my guitar. I would like to just turn on the Line6 and my amp and play. I'm spending way to much time trying to keep my tones in this thing. I'm not finding detailed instructions and now when I call Line6 they don't reconize I'm pushing 2 on my phone for customer service. I'm about ready to take a hammer to this thing because I'm pissed I payed money for these headaches. Normally I get headaches for free. Ty