hi yep i had the same problem .You have to use windows 10 first deinstall everithing of line 6 then install the drivers only for line 6 you can choose that option in the downloads page then install line six updater.To install the drivers you need to have disconected the amplifi and then connect whith the amplifi on when requested by the driver updater.I didnt find this information anywhere just trying.This device does not work whit android unless you have install firmware 2.5