Tom067

Support linked that very post to me, so if somebody didn't tell them they found out anyway. I do hope this issue will be solved in the software, since not everybody will be able to easily figure out how to do it. I just plugged my OS storage in the first SATA port and moved all other drives in the other ports in sequence. It was a bit of a mess before, but now DiskPart sees my OS storage as Disk 0 and HX Edit works. Kudos to Camelot_One for the solution!

Man, I did all of those steps except reinstalling Windows so far and none worked. I never had a single problem with HX Edit until I swapped CPU. I'm inclined to think it's a software issue with this configuration rather than a computer issue. At least we're two with Ryzen CPUs here. Guess I'll open a support ticket.

Hey, I guess I'm part of the club as well. Got a Ryzen 5 3600 on a X570 board and swapped two Nvidia cards. I don't know what's up with it, but I noticed by going through older threads that this issue is happening since version 2.71. HX Edit 2.70 renders and works fine, if you can afford to downgrade (which I haven't). My laptops work fine with it as well. It was working as long as I had my old Intel CPU and mobo, so I'm starting to think it might be the upgrade that killed it. Still, that's very unexpected for a software to not work with such a specific hardware configuration.

Not anymore apparently. I think at the moment I'll stick to the laptop for any changes that require HX Edit and wait until the next update.

I'd prefer not to revert to 2.7 if I can, but definitely better than trying to reinstall Windows. I guess I'll have to wait for 2.9 to see if they solved it. I wonder what is that trips up HX Edit to show the blank screen and crash. I mean, I don't suppose they updated the UI all that much between 2.8 and 2.7, did they?

That would be some sort of driver conflict, used to get that with an old soundcard some time ago. I don't have anything like that installed so I doubt it matters. It's just weird that it was working pretty nicely a week ago and now it doesn't. Same USB cable, direct to motherboard USB ports... doesn't seem to make a difference.

I have the same problem, transparent HX Edit window that crashes. I've tried to install HX Edit 2.70 just to see if it worked, and it did, except of course I cannot connect my Helix LT with 2.82 firmware. It's funny cause until some Windows or video card update HX Edit 2.82 was working fine. Right now I can only run HX Edit on my laptop as a backup, but I hope they can find the root cause of the issue since it's happening for several users. At least acknowledging there is some problem would tell us if it's something with our PC or some fault between drivers and software.

Which driver version did you install, 1.91? I tried to reinstall them but it didn't work.

So a little update on this. I noticed that my Focusrite Scarlett 2i4 soundcard had a similar problem to the Helix, the firmware updater and ASIO control panel didn't work anymore. I checked the Device Manager and found out that the Focusrite devices all had the event "Device not migrated". After trying to reinstall the drivers without success, I performed a system restore. After that, I reinstalled the drivers and the soundcard was back to normal. The Helix though, no budge. Line 6 Updater can see the device and update it, so I updated it to the 2.82 firmware, but HX Edit still crashes when connecting to the Helix LT. I noticed that in Device Manager there is a line with Device not Migrated as well, so I suspect it is a similar issue to my soundcard. I've seen the same thing in other threads here, unfortunately they were left unresolved: https://line6.com/support/topic/47763-hx-edit-no-device-connected-problem-help-please/ https://line6.com/support/topic/46308-hx-edit-crashing/ The telltale sign that something is very wrong is that HX Edit displays a transparent window even when the Helix is powered down and disconnected, instead of the normal black empty screen that I used to get before, when I didn't have Helix connected. At this point I'm wondering if I should just reinstall Windows altogether, but I'd prefer to avoid it and see if there are any other options out there.

I've tried almost all my motherboard USB ports, none make HX Edit work. I don't believe it has to do with the USB specifically, because it looks HX Edit crashes when it sees the Helix. The device is correctly recognised in Windows and I can use it as an USB soundcard, so it seems to be fine.

I've got the same problem, Helix LT with 2.81 firmware, HX Edit 2.82. Tried reinstalling it, reinstalling the drivers, so far nothing worked. I think it's a problem with HX Edit, the Helix works fine as an USB audio soundcard. I wonder if some Windows update might have broken the software somehow.