I’ve had my FHFX for almost a year now. Using it in the band at church every week, rarely having problems, working through or around the problems and short comings I’ve run into as they’ve come up. In reading the problem posts in the forum, I’ve come to two opinions I’ll share. (Note that I mean no offense to anyone in the user community with these points.)
1. It’s time to face facts, this product is not intended and never will be supported as a premier product. Line 6 has provided an exceptional product for the amateur / low budget professional to easily get some killer tones. It is not going to provide the updates of additional amps, pedals, microphones, speakers and flexibility some of you ask for. It’s not their business model. If you’re absolutely obsessed with improving your tone to that degree, you will be required to buy their Helix product line. Sorry to burst your hopes, but face it, for $400 bucks they provide a lot of great tones and flexibility. For $1600 you get updates and premium service.
2. Now, this point is directed towards Line 6. You have sold us a product that has bugs and does not perform as you have advertised. I accept your plan is not to enhance the product, but your responsibility is to make it work as designed and marketed! Remote issues, cloud issues, and additional PROBLEMS listed in this and many other threads are your responsibility! Ignoring users that cannot properly use the device is a failure of your management. Think of it this way, if I’m not happy with the Firehawk FX reliability (NOT ITS CAPABILITIES!) and I decide to upgrade to a premium product, why wouldn’t I choose to try another company product. Axe FX, Boss, and others compete with Helix.
I probably won’t be looking for a new board right away, but others may be making the decision soon. Therefore I would suggest Line 6 consider these points and FIX THE DAMN PROBLEMS WITH THE FIREHAWK FX!!!
Thanks...