I got my kline 6 helix lt in april of 2018 and now (24/02/2018) I wanted to update it for the first time because I kept forgetting it.
So i downloaded all the needed software and made a backup, and then i pressed update and it started.
after 15 minutes I came back to see how it was going and it said update failure on my pc and helix.
I have already tried all the usb ports on my pc, I have turned my helix on and off a couple of times and I have tried to launch my helix in safe mode and reset it (this via the button combinations on the helix). I have also reinstalled the update software again
I don't know what to do and I have a couple of gigs coming up for wich I need my Helix
