i wasnt exspecting a 1800 unit breaking like that, i got rid of my hd500 and got this and i think im going back to old school a pedal board with separate pedals, the money i spent with this company and when i called i was told i have no idea what the issue is so that supoort and the best but i also have 2 line 6 amps, a variax JT model, wireless jacks and i had hd 300 400 and 500 not to mention a m9 and wanted to downsize after all i know i need a back up but in my opinion they should not release updays if they dont work as you can see a lot of people are having the same issue