naturian

Hm.. Strange. Does this sound even appear with the 808 turned off or with another Amp like it's too distortion

Add a determined unmuted output for the tuner please. As a singer an guitarist using the helix I'm not able to talk to the crowd while tuning the guitar. Either the crowds hears the sound of both mic and guitar or nothing. I have to put a tuner in front of the guitar in.

What gunpointmetal says. This sounds more like a single coil or missing ground on the output jack.

Hey, so I have to use a seperate tuner for this method? That's the thing.. I don't want to use any external pedal. It looks like HonestOpinion said, that I have to submit a request to the ideascale to mute a determined output. But thank you anyway :) edit: looks like some people have the same "issue" :) https://line6.ideascale.com/a/dtd/Control-which-input-to-outputted-while-tuning/925808-23508

Okay, I selected "Guitar" as input and "1/4 Inch"" as output, but the guitar signal is still getting through while the mic is muted. Is that a bug?

Hey datacommando, that's correct but I don't want the crowd listen to the sound when I tune my guitar. I want the guitar muted while the mic is bypassing the tuner.

I'm gonna post my full system specs for you: -Windows 10 Pro with 1903 May Update -MSI Z370 M5 Gaming -i5 8600K -Palit GTX 1080 -4x8GB samsung m378a1k43cb2-crc (overclocked to 3200 MHz) -system drive: Samsung 840 series 250GB -sound card: Yamaha AG06 any further specs you need? I already did: Windows repair/upgrade installation, deleting, (re-,de-)installing Helix, de- and reactivated .NET Framwork 3.5 and 4.7, de- and reinstalled sound and graphics drivers, restarting in safe mode, adding another user account/activating administrator account, deleting all line6 files from the pc. I simply can overwrite 1.81/2.81 with the 1.70/2.70 and both (native and hx edit) start immediately.

Hey fellas, is there any option to keep the Mic Input unmuted when you tune the guitar over the internal tuner? Or do I have to pick an external tuner? Problem is, that i'm not able to make any announcements to the crowd over the microphone when the Helix is in tuner mode. Regards!

It's not meant to be that negative as it sounds, but it has a very minor appearance.. Tech Support told me that they have 2 or 3 more reported cases with the same issues in Europe. I use native 1.70 for that period to the next update. Not sure if my PC is the problem, but it's very mysterious, that Native and HX Edit work flawlessly until 1.70/2.70 and not on newer versions. I did. watch my upper sentence. As i remember there were no cases in the USA only in Europe.

Report it to the Tech support.. Maybe they'll fix it in the next update.. I haven't found any solution to this problem.. An i've tried many different ways. :(

Haven't found any solution until today.. Guess it'll never be fixed because of the minor appearance of this problem. :( But hope dies last. Thank you anyway for your suggestions.

Didn't work. I'll try to fix the sandbox issue first. after i will give you a report..

Hey guys, sandbox isn't running due to 0x80070002, i'm still looking for a solution. I tried running HX Edit over the onboard graphics card but same pheonomenon affects. Drivers are up to date and .NET framework was reinstalled. Do you know which Framework HX Edit uses, datacommando?

Sorry i mean 1.60. and 1.80. I reported the Tech Support that HX Edit works until 2.70 and Native until 1.70. From HX Edit 2.71 and Native 1.71 it stopped working. :) I never connect the Helix to the PC because it's not a Hardware issue. The programs/plug-ins themself doesnt work. Only in the above-mentioned versions (Native 1.70 and HX Edit 2.70). The device and HX Edit works flawless in combination with my Notebook. Even with the floor disconnected HX Edit 2.71 and above starts flawlessly. But that's a clue at least :D Yeah I'm running Windows 10 Pro 1903. Just give me a second. I'll try it running in sandbox. It might has to do something with the OS. But why would All versions of Native and Edit work until 1.70/2.70 if it's an OS based problem? :/

Addition: After deleting every Line 6 app and folder and installing Native 2.60 it worked. Upgrading Native to 2.81 same "error" occures. :( Same with HX Edit. As seen in the image below, HX Edit starts flawless. Addition 2: Last working versions of Edit and Native are 1.70/2.70 for me. I called the tech support and they reported, that this issue i known in two, three more cases.. So it looks like a deeper problem. Thank you anyway for your help. I will wait for the next bug fixes and hope, that this problem will get solved. Regards!

Sorry. I mean I tried all the edits in ver. 2.70/2.71/2.80 and 2.81. Only 2.60 starts properly. It's only about the start. I dont get any GUI like it should, just a "frozen" or blank screen - however i should describe this phenomenon (watch my uploaded screenshot made with on my notebook, where HX Edit and Native starts properly). It doesnt depend on the Helix because HX Edit doesnt even start in a way. Can you follow me? It's really hard for me to describe this error. I can go through the upper menu bar with my mouse and click every single option on my desktop, because it's not grayed out, unlike on my nb. Okay, that was my only suggestion I had to this problem, because Native behaves exactly the same like HX Edit. Thanks I will check every option again and see if the error is in the deep of the system. Thanks. Gonna check that after. :) Yeah I'm very sure a restore will do it, but my system works nevertheless flawlessly. Reinstalling all the programs, plug-ins etc. is a horror scenario... *puke* :)

Hey HonestOpinion, 1. Yup. But I have forgotten to mention, that both (Native and HX Edit) have never startened "before". I tried the AAX in Pro Tools too. Same result. No GUI appears, just a black screen 2. Already did that. Even deleting the files and registry keys manually. 3. Yup, followed all the instructions. 4. I downgraded the Floor from 2.8 to 2.6 and the connection and HX edit worked. After upgrading it back to 2.8, HX Edit showed up the "blank" screen (it was more a screenshot of the recent showen screen) and crashed immediately when I connected the floor. Disconnect every Option in the menu bar was available (not faded out in grey) but crashed to when clicking on i.e. "File/Preferences". I installed the older HX Edit/Helix Editor after deinstalling 2.80 and it seemed to work out. 4. I have received my Floor last week and this problem appeared on the first start. This means I wasn't able to authorize my computer like I was to on my notebook. It didn't even set a token in the .prefs file. That's why I think has to do with the login screen respectively any setting on my PC Sorry for not telling you what I already tried i even can't remember what I tried :'D

I know that native is a VST. But as I said, it loads with a blank screen in studio one 4, harrison mix bus and any other vst host and I can't do anything. Same with HX Edit. It doesn't matter if the floor is connected or not. The app doesn't start properly. That's why it can't be any driver, firmware or USB problem. The old Helix editor is starting but doesn't detect the floor. And as I've seen, the login came after ver. 2.60 (the version that used to work on my PC) what supports my claim. Any further suggestions? regards

Hey Fellas, i have one major problem. I can't use HX Edit and Helix Native on my desktop computer (Win 10 1903, i5 8600k, 32 GB Ram, 1080 GTX). I gets stuck when i start both respectively it show nothing. When i connect my Helix Floor to my computer the HX Edit detects the board and shuts down immediately after. I installed an older version and in works until 2.60. I guess this error is due to the login to line 6. This doesn't happen on my Lenovo E460 with Windows 10. Resetting Windows is no option for me tbh. Repair installation didn't help too. Deactivating the firewall and the anti virus service (both Windows Defener) hadn't had any effect. Do you have any hint for me how to solve this? :( I don't want to configure my Helix on my NB, because of the squishy control. Regards Marcel