Thanks so much for the help!
I've tried a few things based on your suggestions:
Restarted with the left pad button down - got the "UPDATE FLASH" message.
Reinstalled the 2.62 flash through L6 Monkey
was then stuck on the "UPDATE FLASH" message no matter what I did (including trying t global reset)
Tried a rollback to 2.32 - that worked, and all functionality returned.
Reinstalled 2.62. Same result: not button functionality.
Reinstalled with "UPDATE FLASH" mode. That worked and I was not stuck on the screen that time. The system sees the unit as v2.62
The pad/knob works on startup, but as soon as I engage a foot switch, ALL switches stop working.
If I restart, I get the same results again.
Holding down the left pad arrow button does not initiate a global reset.
Any thoughts?
(ETA: I need v2.63 so I can get back to my patches that don't work with v2.32.)
Second addition: It seems all the switches work (including foot switches) *except* FS5 - FS8 everything else does what it should, but once I activate any of FS5-8, all other knobs/buttons/etc. stop working unless restarted.
Third addition: Weirdly, I can do a pedal calibration, which uses all four FS5-8 (A-D) foot switches - they work fine in that mode. So they are working, but only in that mode.