I'm a line 6 user owner of multiple Variax Guitars, POD's, Amps and other equipment and I find that is not fair that I can't update my POD XT Live because of a ESN verification error. This the 2nd POD XT that has the same problem and the solution from Line 6 is to send it to a repair center. Locally there's no service center and with the first XT I did send it and received an estimate of $75 plus $50 shipping which I decline and went ahead and purchased another XT Live which now has the same problem. I search the forum and the internet and is a common problem with the POD XT's and now the HD500. I haven't found a logical reason for Line 6 to verify the authenticity of the unit because there's no way to clone the device. I would love like to have the POD HD-500 to use with my 4 Variax guitars, but I wont risk my money so to have a product that can't be updated.
Line 6, eliminate the verification of the ESN and I know you will have more happy customers.