ddewees

PierM - pretty similar to my experience in the past 8-10 years as I have had the Floor, LT and recently testing out Stomp and Stomp XL. I have had this HX FX for almost 5 years. This is the only actual "failure" I have experienced. I guess I should be backing up more often, especially after any significant edit sessions. I guess the other "backup" is to get better at creating a "go to" patch from scratch if I need to: (drive, delay, modulation reverb) In hindsight, I actually recorded the rehearsal on my phone and the patch I created on the fly didn't sound terrible; I had a usable OD sound with the Timmy and the Klon. I think I eventually tamed tamed the feedback and mix on one of the delays.

I will definitely be backing up more often, especially if/when I make any significant edits in the future I've had the HX Effects for over 5 years (and previously own a Helix) and nothing like this has happened before.

I had this happen on my HX Effects. It was out of nowhere... well at least I wasn't updating firmware versions. I was updating some patches. I may have pulled in some previously purchased patches (Worship Tutorials most likely). After making a series of edits and saving that message came up. However, I didn't realize it until I got to church that all 128 of my patches were unnamed and a signal chain I did not create. Today - I tried 1 reset process - holding 5-6 down while powering on and then I had 128 patches of Factory preset #2 .... I was then able to restore from a backup from 3 months ago. It appears to ok for now. What is the likelihood this could occur again, randomly?

Yes, thank you as well for all the feedback and info on this. Dunedin Dragon: I do suspect that sound person is not gain staging things properly. Sound check time is really sound "validation" - you have sound coming out. I found a good Youtube on proper gain staging (although using an Axe Fx) that I plan on sharing. It's a delicate balance since the sound person is also an associate pastor who has been running sound for at least 5 years. And normally the sounds is pretty good - a bit muted and keyboard heavy but solid with no major issues. But everything has been pretty much the same during that time (except for a few direct to pa guitar attempts) - until now. They have started to remodel the sanctuary and that has involved removing a short wall that surrounded the stage. This removes a "buffer" for guitar amps and the wedge monitors. Our PA is also starting to age, with multiple channels not working and we only have 4 in ear monitors available - not sure what the constraint is there. All that to say - getting a direct to pa guitar sound working should and a "silent stage" or will become a priority as will having the ability to give everyone in ear monitors. If I can't get any traction testing the Helix and adjusting the Trim/Gain knob, next week, I may just take my amp. I'm sure once the carpet is pulled up in a month or 2 and we have concrete floors and the sound is bouncing around everywhere we'll be revisiting the stage volume levels and the running the Helix direct and getting a good monitor mix will look like a great idea.

Just Startin' hope I didn't hijack your thread. Did you find the answer you were looking for? MusicLaw - I was hoping to avoid some of the more complex routing but at least I know that is an option. I am only using 1 patch; a modified version of Chad Huskey's Matchless - so it does have some advance routing that I'm not sure I completely understand yet. Dunedin Dragon - you hit on what I suspect is the root cause. While the sound person is experienced - we have rarely ran a direct guitar signal successfully. I suspect he is not backing down the Trim/Gain, thinking he minimizing the changing variables. Keys, Bass and Acoustic all go direct. The wedge with that mix was very loud the night of rehearsal. It seemed to have been adjusted by the Sunday service when I brought my amp. The other guitar player in the rotation is playing thru a mic'd up Roland Cube. 2 other guys have run Tech 21 Liverpool and Axe FX in the past. However, they are no longer playing on team. I have tried using HD500x, T21 Liverpool, FlyRIg and even my T21 TM10 direct. As default I choose to just have my TM60 mic'd up I may try to reverse things - send the FOH the XLR with Master Volume controlling the volume and then send the 1/4 to my JBL and control via JBL volume controls I'm guessing the headphone out is not as optimal as the 1/4 output but I can't really tell a difference comparing the JBL to my audio interface What is the difference in signal volume with Mic Level vs Line Level on the Helix? What about sound board with a similar control - should these be in sync?

Go to Global Settings and I think it's page 2 of that screen; you can change the volume knob to control only the XLR or the 1/4. Default is both. There may be one other setting. It appears when you flip the volume know to only control the 1/4 output only the actual level of the XLR output is still pretty hot. I didn't know this 2 weeks ago when I took my Helix to rehearsal for the first time. I'm interested in what others have done. My first attempt with the Helix at church I ran into challenges at rehearsal. I was running direct via XLR. The sound person said my signal was too hot so I had to back the master volume down to 3. I was running a 1/4 out to a powered monitor (JBL 610) however, the JBL was getting buried by the wedge with everyone else (keys, bass, acoustic and vocals). I ended bringing my amp on Sunday and could here just fine. I'm wondering if the sound person could change from mic to line level. Would that make a difference and give him some room to use my direct signal. An option I may explore is to use the Headphone out and have control of both signals. Or sending the XLR to JBL and the 1/4 to DI box and control the output on stage via the JBL.

I think I am experiencing a similar issue. Last night I tried running from Helix XLR to the board at church. I also used 1/4 out to JBL 610 powered monitor. Sound person said the signal was too hot with the external volume knob at 40-50% so I backed down to about 20-30%. However the JBL could not be heard over the stage wedge with the mix of everyone else (drums, bass, keys, acoustic guitar and vocals). I even cranked JBL to the max and asked that the wedge be turned down. I was unaware of being able to virtually "disconnect" the volume know from the XLR out. That is an option I will try in sound check on Sunday, possibly along with trying to change the XLR out to Mic Level I've never been able to get my guitar sound in the monitor mix with HD500s' in the past. So that is why I have the JBL. Sound person (and associate pastor) has been protective of the board and it's in and upstairs control room so it's not easy access. So I don't know if there really is a way for my trim or or level to be lowered on my channel. So if I do the above and it's still hot, I'm guessing I would need to back the channel volume down on the patch? For now I'm only using 1 patch so it would be easy to test. Another option I thought of was to continue to feed the XLR to the board but use the Headphone Out to the JBL and have that to control the stage volume. Thanks.

Yes, sweetwater I meant to say that in my first post

Mine arrived on 11/30 with 2.10 and all the new amps in that release I have not upgrades to 2.11 yet, myself but will soon since I haven't really built anything from scratch yet

I was able to get things to work about a week later. Not sure if thi issue was on my end or l6.

I'm blocked on trying to run Monkey in OSx so I'm unable to get Firmware upgrade. I've tried backing down a few versions of Monkey but no luck. I was hoping to get this installed and buy the Classic model pack but will be waiting until this issue is resolved.

I'm having a similar issue in OSx. I'm getting no messages about why Monkey (v1.70) is hanging. Anyone else experiencing this? Any idea if backtracking to an older version will help?

I was wondering if there solution available to fix a lose connection with the power adapter on the HD500. I lost power during rehersal at church. Wiggling the connection restored power but will not be an ideal solution going forward. I was able to recreate the issue at home. It appears the connection is slightly compromised but works most of the time. I would like to stay away from a duct tape solution. Is there anything that can be adjusted or tighten up externally or internally to minimize the risk of the losing connectivity? I've had the unit for about 6 months and typically keep the adapter plugged in and switch the power on and off at a power strip. However for transport I unplug and load into a gator bag. This only occurs ~2 to 4 times a month. I think I have seen other gear discussions where a solution is to mount the POD onto pedal board and leave the adapter plugged in, using an extension cord to get to the power. Thanks.

I'm using a modified version of Lincoln Brewsters patches (park 75 model). I plan on using those patches as a comparison as I build other patches using the vox and baseman models. Knowing how the LB patches sound at church and home give me good baseline to compare other tones. The alto ts10 really helps at home. Previously I was using a tech 21 pe60 and the end result was that patches that sounded good at home came out too bright and digital at church. Doug Doppler who demos a lot of gear YouTube including line6 and tech 21 products, has some interesting vox ac 330 patches posted on his site. A big difference in volume so to use at church I need to balance these out with the louder LB patches.

I've had good luck with the Lincoln Brewster HD500 patches. I did back the gain down some and tweaked the eq; bumped the bass and treble and backed down the mids. I also tamed the delay time down on the analog pedal. You will want to test in your PA system at church. I tested my patches at home via an Alto powered monitor. It was kind of dark and bassy on that system but perfect at church.3