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Ive tried several different methods that I've found on the forums, FAQs, Knowledge Base, ect, and I cannot for the life of me get my Helix Rack to connect to my laptop. I went into the device manager and it shows the Helix in several places, as it should, but the Updater says that the transmitter failed, no matter if I try having the Helix on and plugged into a USB port before I power up the computer, or if I plug the Helix in while the computer is already on, or whatever. I went through the device manager and right clicked on the helix in each place it was listed and clicked on the "update driver" option. I made sure that the computer was set to automatically update drivers. But if I go into "this PC", it doesn't show the Helix at all. I did a global reset too, no joy. My Helix is still running version 1.06.5, do I have to maybe use an earlier updater and do the updates in order, or should jumping ahead to the current version 2.20 work? Also, I've read that Helix units don't get along with some USB hubs. When I was looking around in the device manager, it appears that this laptop has nothing but hubs. Could that also be one of my problems? Thanks in advance. :)