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Cannot Upload Custom Models To Jtv-59, Cannot Reset Single Model To Factory Setting Mac OS X 10.6.8 Macbook Pro 2.2 Core 2 Duo 4GB RAM Line6 Monkey 1.65 USB Firmware 1.03 Brand New JTV-59 Flash Memory 2.0 Workbench HD 2.01 Using all stock, supplied cables and connectors. JT-59 battery fully charged. When I brought all this gear home, everything connected-up just fine, updates installed just fine. In general, everything works great. With Workbench HD loaded, I can operate the switches and knobs on the JTV-59 and I see the screen changing. Conversely, when I make changes on the screen in Workbench HD, the guitar tones change immediately. I can even "build" a custom model or make changes to an existing model on the screen and the guitar's tones change immediately. Here's the problem ... When I try to save the customized model to the guitar (hit the 'Upload to Variax' button [no, I'm not using either Custom bank] ), the target model slot now has NO SOUND AT ALL. It will change from Red to White like the others though. Often, I get the infamous 'Failed to write data to the guitar, Code 80007104, Failed to write to the firmware' message also. Now, when I open a backup bundle (all the models go red in Workbench HD), I cannot put the "damaged" model back to original settings (I get the failed to write message again). The only way I can get the guitar back properly is to reflash the entire firmware 2.0. What is even more frustrating is that Line6 does not offer telephone support during hours where I'm, not working :( Any help is most appreciated!