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Hello. I own a HD500 for a few days now. I think the models and everything are great, but I'm really having problems with the volume. For example I want to use the AC30 model, but even when I max the Channel Volume ( CH VOL ) and the Drive I can't get enough volume to work with. I even maxed the level to +12db in the mixer and still can't get a decent amount of volume ( the volume is there, but considering max. CH Vol, max. Drive, max. boost in the mixer, it's definitely not acceptable ). I could of course use compression or distortion in front of the amp, but I can't see that as a solution, since I maxed everything and still not getting a good volume and comp. or dist. also affect the sound ( of course ). I searched quite a bit and this guy here seems to have the same problem: http://line6.com/supportarchivenew/thread/63490 I have my HD500 connected via USB, which is also how I record. I made pictures of the settings and also recorded my guitar ( one with just the AC30 model and the other one with added compression ). I think the compressed one sounds fine, but I'm not satisfied with having to always use a compression for the cleaner amp models ( some models give a nice amount of volume, especially the more dirty ones ). Also the output mode is set to studio/line, but also tried other options in the software and also on the HD500 itself ( the switches ). Can you guys try my settings and upload your playing? What could be the problem? My guitar pickups should give enough output ( EMG DG-20 active pickups with fully loaded battery ). Kind regards, John clean.mp3 clean_comp.mp3

Just checking to see if anyone else has experienced very low to no volume output -- even if amp is cranked up all of the way. It happens from time to time -- and doesn't matter if plugged into guitar or auxiliary input. Can't depend on the amp to bring at gig or practice, since it is intermittent. Firmware or Hardware issue?? Has anyone else had this issue? Thanks for any help.