tearitupbaby Posted June 16, 2015 Share Posted June 16, 2015 i opened a ticket but they told me to follow the steps...and deauthorize the hd500x..but i dont have an hd500x yet....i decided to go with a helix so how would i return these model packs?(i bought on sale before getting the hd500x) thanx Quote Link to comment Share on other sites More sharing options...
Brazzy Posted June 16, 2015 Share Posted June 16, 2015 i opened a ticket but they told me to follow the steps...and deauthorize the hd500x..but i dont have an hd500x yet....i decided to go with a helix so how would i return these model packs?(i bought on sale before getting the hd500x) thanx You should tell Line 6 this through a phone call or support ticket. Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 ok i did was confused with the de authorization thing...seeing as i dont have a hd500x...i called the line 6 but there is no option for returned software... Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 this,,, License ReturnsEach Line 6 license (except iLok) includes a 30-day money-back guarantee. Log on to your Line 6 account Visit the Purchase History page Click the Details link for the order and click on "Return". NOTE: You must have fully deauthorized all of your devices using License Manager before the return process can begin. After deauthorizing your devices and completing the return process, you can re-authorize your devices to use with any remaining licenses. i dont see the return button under my details link..its not there... Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 i have a floorboard and a spider valve 2 i registered long ago....but those are not dealing with model packs.. Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 ok...my computer is not authorized....and in device manager nothing is listed ....eventhough i have line 6 edit for my spidervalve in my toold of the monkey in the license manager there is no list of gear...... Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 under my authorized devices now is just has my pc which i just authorized...thats it....so there is an x to deauthorize my pc....i hit that x and it deauthorizes my pc...but i still have no return button in my software purchase...this is frustrating.. Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 i went to the link and here is what is listed.. Authorized Devices name identifier status authorized date deauthorize CONTINOS-PC Windows Vista authorized 16 Jun 15 X Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 i am confused... sorry...should i de authorize my pc as its the only thing listed under the authorised devices... Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 thanx i saw this and emailed them...I de authorized my pc which was the only thing in the list under my authorized devices.... Quote Link to comment Share on other sites More sharing options...
tearitupbaby Posted June 16, 2015 Author Share Posted June 16, 2015 thanx...waiting on an email to me is silly..i mean my order date was 5/25 so i hope they respond BEFORE the 30 days is up...I mean a phone call would likely be faster and more confirming.. Quote Link to comment Share on other sites More sharing options...
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