JimBenson Posted March 30, 2016 Share Posted March 30, 2016 When I try to export a bundle I get the following error message: "Rreset data from device has invalid formatting." Also, the application locks up and I cannot quit the application. My Helix is running firmware 1.06.5. I am running Helix Application 1.04 on Windows 8.1. Any help would be greatly appreciated. Jim Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 30, 2016 Share Posted March 30, 2016 The new (beta) versions of Helix firmware and application, including the editor, are now available. Although public beta versions they are very stable and I would advise updating. In preparation for updating Line 6 advises that you should back up existing presets using Helix app v1.04. That may be what you are trying to do. Perhaps you could try exporting individual setlists rather than the entire bundle. No need to export the factory setlists since you can replace those in the new update. Export your custom setlists one at a time. That may help you isolate the problematic preset(s). If a setlist export fails, consider all presets in the setlist and individually back up the ones that you really want to keep. If an important one is corrupt and fails to export then you can take note of its settings and recreate it manually after updating. Yes, this will take a bit of extra time but I think it's worth it if you don't want to lose your custom setlists and presets. After updating be sure to reset the device to the factory presets. This will get rid of any corruption that might otherwise linger. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted March 30, 2016 Share Posted March 30, 2016 When I try to export a bundle I get the following error message: "Rreset data from device has invalid formatting." Also, the application locks up and I cannot quit the application. My Helix is running firmware 1.06.5. I am running Helix Application 1.04 on Windows 8.1. Any help would be greatly appreciated. Jim It sounds like perhaps you did not run the global reset option (hold down 9& 10) after one or more of the previous updates. Hopefully Silverhead's suggestion about exporting the setlists will work. You can also try highlighting all your presets and using the "Export" link. You can then import them the same way. You may want to try exporting using a previous version of the Helix App. As of the way updates are done right now, you never want to import a bundle. It is much better to save your presets to "User" lists, and back them up with the "Export Setlist" link, and then import with "Import Setlist". Make sure you select the User list you want to import to before running the import. Good luck with this! Quote Link to comment Share on other sites More sharing options...
JimBenson Posted March 31, 2016 Author Share Posted March 31, 2016 Thank you silverhead and HonestOpinion! I followed your directions and my Helix now updated with all presets intact, and the new editor is up and running. Quote Link to comment Share on other sites More sharing options...
zooey Posted March 31, 2016 Share Posted March 31, 2016 As of the way updates are done right now, you never want to import a bundle. It is much better to save your presets to "User" lists, and back them up with the "Export Setlist" link, and then import with "Import Setlist". Make sure you select the User list you want to import to before running the import. Good luck with this! What's this about? Why not import bundles? Because it causes the problem reported here? Some other reason? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted March 31, 2016 Share Posted March 31, 2016 What's this about? Why not import bundles? Because it causes the problem reported here? Some other reason? At least in the former updates, there would be new factory presets and they would also tweak factory presets in between firmware updates, either to make them sound better or to fix a bug (for instance in an early firmware version all the factory presets were set to an SM57 mic on the cabs by accident). When you import a bundle you overwrite all of the User and the FACTORY presets. This means you have effectively rolled back to the Factory presets from the former update. A much better way to do things is to copy factory presets you intend to tweak to a User list. Save your Setlists individually (twice) each time before an upgrade as well as a bundle just in case. After a firmware upgrade you can restore your setlists without overwriting any new and/or improved Factory presets. 2 Quote Link to comment Share on other sites More sharing options...
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