jonzackham Posted April 8, 2016 Share Posted April 8, 2016 Hello friends. New Helix owner. Imstalled latest version of line 6 updater and it's not "seeing" Helix. Any suggestions, thanks Quote Link to comment Share on other sites More sharing options...
glideman Posted April 8, 2016 Share Posted April 8, 2016 Make sure you installed the latest hardware driver for the operating system. Quote Link to comment Share on other sites More sharing options...
jonzackham Posted April 8, 2016 Author Share Posted April 8, 2016 Thanks Glideman, I'll give it a try Quote Link to comment Share on other sites More sharing options...
fourchimney Posted April 8, 2016 Share Posted April 8, 2016 Jon -- This past week, my PC had whole bunch of problems with drivers and the updater. Everything was installed, but neither the Helix app or my DAW could see the Helix. I spent two evenings trying to diagnose the problem. I finally uninstalled everything from Line 6 and used the Ccleaner utility to clean up the registry. Lastly I rebooted the machine. Voila! That did the trick. Apparently, there was old Helix data in the registry that kept the installers from working properly. Good luck! Mike Free Ccleaner here: https://www.piriform.com/ccleaner/download Quote Link to comment Share on other sites More sharing options...
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