BTMagnus Posted November 4, 2016 Share Posted November 4, 2016 Talk about bad luck!I just got my Helix yesterday and was just about to try to update it to 2.01. The updater said the update failed and then when I tried to restart Helix it just freezes on startup and some icons in the middle flashes by on a loop. I've tried to restart while holding pedalswitch 9 and 10 but nothing happens. If anybody know how I can reset the Helix or something so I can get it to start please let me know!! Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 4, 2016 Share Posted November 4, 2016 Please describe the procedures you used to perform the backup. You need to start by downloading the Helix editor/librarian program, not the firmware. The full procedures are described on the editor Downloads page. You need to follow them carefully. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 4, 2016 Share Posted November 4, 2016 Make sure you do not have the USB connection to your PC and try some of the reset options on this site, particularly the 9&10 reset: http://helixhelp.com/pmwiki.php?n=Main.ResetOptions Once and if you get the Helix to boot properly do the following: Uninstall the Helix software on your PC Install the latest 2.01 Helix app. This will install the latest Editor, driver, and Updater. Use the Updater to reflash the firmware to 2.01 Run the global reset option (FS 9&10) Quote Link to comment Share on other sites More sharing options...
WickedFinger Posted November 4, 2016 Share Posted November 4, 2016 I find I also after resending your saved bundle file to restore your presets (you hopefully saved before the update) I have to re save the bundle file again back to the PC or my unit would do this "rebuilding presets" mode thing taking 4-5mins every time I turned it on. Resaving the bundle back to the PC stopped it. And Yep that final reset Global thing is often overlooked. There are other reset functions you can do on the Helix w the switches and turning the power on. Might be in certain weird things you might have to run through these to start the unit from a fresh clean state. I found these for future ref: What are the secret bootup shortcuts? (DO note the last one, might be just what you need.) Hold FS5 and FS12 while powering Helix: Clears EVERYTHING Hold FS5 and FS6 while powering Helix: Restores backdoor and user-selectable Global parameters to factory Hold FS7 and FS8 while powering Helix: Restores presets and setlists to factory Hold FS8 and FS9 while powering Helix: Restores presets, setlists, and IRs to factory Hold FS9 and FS10 while powering Helix: Restores presets, setlists, IRs, and both backdoor and user-selectable Global parameters to factory Hold FS10 and FS11 while powering Helix: Upgrades existing presets to latest format Hold FS11 and FS12 while powering Helix: In the unlikely situation where Helix may freeze, clears only the current preset without affecting other setlists and presets Hold FS6 and FS12 while powering Helix: In the unlikely situation where Helix may not boot, enters "Safe Mode," allowing for installing the newest firmware Quote Link to comment Share on other sites More sharing options...
vmoncebaiz Posted November 8, 2016 Share Posted November 8, 2016 Try Safe Mode (hold FS6 and FS12 during power up) and run the installation again. The few stubborn firmware issues I've come across in the field have been resolved this way. Then go through the reset process of holding FS9 & FS10. Quote Link to comment Share on other sites More sharing options...
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