axe1b Posted January 17, 2017 Share Posted January 17, 2017 Hey I recently sold my Pod hd500x but the buyer has contacted me regarding not being able to be able to connect to a computer via usb. I mailed it to him with all original cables. the unit is in like new new condition and I never had a problem connecting. as of now he cannot do a factory reset or download drivers let alone use hd edit. I packaged it and mailed better than how I received it but apparently perhaps the usb connection was damaged internally in transit(?) is this common? Any recomendations? Help?! Thanks Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 17, 2017 Share Posted January 17, 2017 I doubt that you have any responsibility here. It's not uncommon for new users to have USB issues, and it usually boils down to their computer environment. If your USB connection was working fine there's no reason for that to be affected by proper packaging and transit of the device with the same cables. My advice is to tell the new user to open a Line 6 account which will give him posting privileges in this forum. Then he can ask the questions directly here without going through you. We will help him resolve the issues. One thing you could suggest to him immediately is that he use a USB port on the rear panel of his computer, not the front panel. The front ports often use an internal hub and USB hubs are not recommended. Quote Link to comment Share on other sites More sharing options...
axe1b Posted January 18, 2017 Author Share Posted January 18, 2017 Thanks for the reply. He has apparently been going back and forth with L6 customer support about this. I owned it for a year and a half to two years so I don't believe it's under warranty anymore. He said a local repair shop is charging him $150 and even though they haven't looked at it yet, they're convinced it's an internal issue... I'll try and see if he has a profile here yet... thanks again Quote Link to comment Share on other sites More sharing options...
pfsmith0 Posted January 18, 2017 Share Posted January 18, 2017 I bet he plugged in the USB chord a little off-kilter and snapped off the flimsy plastic USB center post. This is easy to do. Several of us had to replace the USB connector on the POD motherboard to get the unit working again. Quote Link to comment Share on other sites More sharing options...
axe1b Posted January 18, 2017 Author Share Posted January 18, 2017 I contacted him and he said he has tried all usb ports on 3 different computers so there's definitely damaged. Now he's trying to see if L6 will repair it or not... Quote Link to comment Share on other sites More sharing options...
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