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Variax not connecting in Workbench HD


neeek
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Hi everyone,

Newbie here. I just received a brand new Variax Standard today, and I frustratingly can't seem to get it connected in Workbench HD. It just says "Not connected."

 

I am connecting the Variax to my Macbook (running MacOS Sierra) by the VDI (RJ-45 type) cable, plugged into the USB interface, with a fully charged battery and audio jack plugged in. The volume is turned all the way up, tuning set to standard, and the model selection knob disengaged.

 

Line 6 Monkey seems to recognise the Variax is plugged in, and tells me the device firmware and all applications are up to date (screen shot attached). The guitar has been registered. The lights on the USB interface are both solid green (at the USB and Variax in ends), and I have tried a standard Ethernet cable that I know works, in case the VDI cable was faulty, but no go. I have no other USB drives etc. attached.

 

Any help here would be much appreciated

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