pundix Posted March 31, 2017 Share Posted March 31, 2017 Greetings, I purchased a used Helix Rack from Guitar Center and I am unable to register the product. I have successfully registered Line 6 products in the past, but when I enter the serial number of my Helix the website errors out. Also, the site wants me to register the product before placing a support ticket which pretty much kills any support for this issue. Help! Thanks, Ron Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 31, 2017 Share Posted March 31, 2017 Try a different browser, or try deleting all Line 6 cookies. Then try to register again. Quote Link to comment Share on other sites More sharing options...
pundix Posted March 31, 2017 Author Share Posted March 31, 2017 Silverhead, A great suggestion, but it didn't work. The registration page still returns the error below. There was an error processing your submission.ESN could not be verified. Please confirm the supplied USN. ( Error: 523) Quote Link to comment Share on other sites More sharing options...
pundix Posted March 31, 2017 Author Share Posted March 31, 2017 Got it! Turns out it was something very simple; I was mistaking the first 0 in the number as an O. Thanks for the help, Ron Quote Link to comment Share on other sites More sharing options...
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