Newest Update Helix Editor Issue

[sizequeen]

I just tonight installed all of the newest updates to the Helix and the Line 6 updater, which includes the Helix PC software.  Said software (Helix Edit I believe it is called) is acting very odd.  When I go to the new patches 12D Line 6 Badonk I cannot see the actual amp/amp&cab block.  It's just empty, as if there's nothing there.  However on the Helix unit (floor model) I can see that it's the Line 6 Badonk amp.  I can't  select the Badonk amp when I create a new patch either, via the software, but on the actual Helix I can.  It's like the software doesn't recognize the updated amp.  It's not there in it's catalogue of amps to choose from.

 

I have done the update 3 times now and that hasn't changed anything.  Each time, obviously, I reset all of the global settings, factory presets, ir's, etc by holding down buttons 9 and 10 while turning on the actual pedal.  I've reinstalled the latest Line 6 updater 3 times also, in hopes that the Helix editor would magically get fixed, but that hasn't helped either.

 

Any ideas?  I don't wish to edit patches on the actual pedal.  I use the software out of convenience.

 

Any help is appreciated.

[silverhead]

It sounds like you are not using the current Helix editor v2.20. You need to download and install it separately. The Line 6 Updater program does not update the editor.