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Aceaj78

USB keeps Disconecting from PC

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My USB keeps disconecting from my computer. Sound from the computer to Helix goes out from the audio interface. The control panel says "Helix not connected" and I lose control of the Helix from the App, The only fix is to reboot the helix. I have tried 4 different USB cables and 3 different laptops but the problem persists. It seems to be electrical with the Helix. It will sometimes happen just hitting one of the foot switches. Anyone else having this issue? Anyone have a solution?  

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What operating system are you using and what Helix Editor and firmware revisions are you running?

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Windows 10

2.11

New editor

If you are running firmware 2.11 and 2.21 editor, that will cause you issues. 

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