Pacemaker1000 Posted July 23, 2018 Share Posted July 23, 2018 Just received and all works great until I load any other app and let spider run in the background. When I return to Spider it has frozen and requires a restart every time! bit useless unles there is a fix Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 24, 2018 Author Share Posted July 24, 2018 trouble ticket riased! discovered app does not run in backround meaning every time you return to the app it attempts to reconnect. this is successful some times but only if the duration between switching is short. whole point is to be able to use a music app to play backing tracks etc while returning to spider app to change tones so at the moment pretty useless i have also tried a few other ios devices all with simular results. also there is no plroblem unless amp is connected. my mustang GT used to do the same despite being wireless, untill it was sorted in ios app update. would have thought the wired connection would be more reliable i have resisted delving further into this amp untill the issue can be resolved any ideas appreciated cheers guys Quote Link to comment Share on other sites More sharing options...
hoops34 Posted July 25, 2018 Share Posted July 25, 2018 Thanks for posting this Pacemaker. I have been experiencing the same freezing issue for a couple of months now. Only happens when the Line 6 Spider Remote app is running in the background and you switch it to the front again (as you said). I’m hoping that the company will correct this via an app update soon. Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 25, 2018 Author Share Posted July 25, 2018 Done some research and looks like Apple only allow apps to run for a short period in background mode. You’ll notice if you switch back quickly it will still work. But app works ok when amp is not connected. thanks for letting me know it’s not just me Quote Link to comment Share on other sites More sharing options...
hoops34 Posted July 25, 2018 Share Posted July 25, 2018 I’m guessing this was a recent change on Apple’s part. I have had my Spider V for over a year and have only experienced this problem during the last 2-3 months. Prior to that, I was able to leave the app running in the background, bring it forward to make adjustments and it would never freeze (no matter how long it had been running in the background). This is a relatively recent issue with the app. Also, I don’t have this freezing issue with any other apps. Not sure that this helps you, though. Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 25, 2018 Author Share Posted July 25, 2018 Thanks hoops that helps as been emailing with tech support so will pass that on. i do have an old iPad that only goes up to 9.x firmware so will see if that works be good to track down where it changed cheers Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 26, 2018 Author Share Posted July 26, 2018 Nope. Not even the older iOS 9.6 works. Exact same 'feeeze' with every combination of iOS devices and firmware I’ve tried. so it’s down to the app or spider firmware! shame as I really like the Amp Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 27, 2018 Author Share Posted July 27, 2018 Well at least Android works OK. Who’d have thought that...lol Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted July 31, 2018 Author Share Posted July 31, 2018 Update... just had conformation from lIne 6 they accept this is a genuine bug and will be fixed in the next update. But no timescale as to when! Quote Link to comment Share on other sites More sharing options...
hoops34 Posted July 31, 2018 Share Posted July 31, 2018 Thanks for the update. I was going to ask if you had heard anything from support. At least we know it’s on their radar. Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted September 6, 2018 Author Share Posted September 6, 2018 Still waiting for this fix! Quote Link to comment Share on other sites More sharing options...
Pacemaker1000 Posted November 6, 2018 Author Share Posted November 6, 2018 Just bumping this as was told by tech they are aware and it will be addressed in update. On this I kept the amp passed its return date. So bit annoyed nothing is happening. please add if you are also troubled with this fault. cheers or better still if you’re a tech reply that a fix is imminent Quote Link to comment Share on other sites More sharing options...
nicciniamh Posted February 13, 2021 Share Posted February 13, 2021 This thread is really old, which tells me they haven't updated the app to resolve this issue. I would love to see this work since I use Apple products for my music stuff. Quote Link to comment Share on other sites More sharing options...
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