jrudolph75 Posted August 11, 2018 Share Posted August 11, 2018 I am very interested in the $99 per yer extended warranty option for my Helix Rack/Control. However, if I understand the terms correctly, I would have to pay for TWO warranties because the Rack and Control are sold separately. Now, $99 per year isn't bad cost percentage on the Helix, but its more than a quarter of what I paid for my Control unit new! Am I missing some fine print somewhere? Is the true cost I would have to pay for this? This seems to be a question nobody knows the answer to in other places I have looked, so I appreciate any answers anyone might be able to give. Thanks. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted August 13, 2018 Share Posted August 13, 2018 To get wider exposure for your question, I posted it to The Gear Forums' Helix Thread. Check TGP for your answer, if no reply gets posted here. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted August 14, 2018 Share Posted August 14, 2018 Frank Rithcotte, Sr. Director of Operations, Line 6 Inc. replied to the post on TGP that it does cover both! Quote Link to comment Share on other sites More sharing options...
jrudolph75 Posted August 14, 2018 Author Share Posted August 14, 2018 15 hours ago, MusicLaw said: Frank Rithcotte, Sr. Director of Operations, Line 6 Inc. replied to the post on TGP that it does cover both! That's odd, I tried Frank on the Facebook Group (fifteen thousand people) and he did not respond; That's why I came here. I guess he only has so many hours in the day. Thanks for the help. Quote Link to comment Share on other sites More sharing options...
jrudolph75 Posted August 14, 2018 Author Share Posted August 14, 2018 15 hours ago, MusicLaw said: Frank Rithcotte, Sr. Director of Operations, Line 6 Inc. replied to the post on TGP that it does cover both! Unfortunately, I think his answer still leaves the blank question of what "it" is with the Rack/Control. The two units are separate products when purchased, registered, and (usually) warrantied. However, the blanket cost of the Extended Warranty is a quarter of the cost of the Control new. I need Frank to clarify how this works when he can. Not really in a hurry, but I do intend to buy the Extended Warranty. However, I could not pay $100 per yer on the Control Unit alone, when I only paid $400 for it new (and possibly got a discount from vendor). This would mean the annual Extended Warranty cost of the Rack/Control would be $200 (two separate Warranties) where the regular Helix is $100 (only requires one warranty). They don't mention any "warranty packaging" for these two, so its a confusion at this time for me. I appreciate your passing this along. I think Frank will have to explain it. He mentioned he would reply to this thread. Quote Link to comment Share on other sites More sharing options...
jrudolph75 Posted August 14, 2018 Author Share Posted August 14, 2018 Frank explained it to me on the Facebook Group. Just buy the policy on the Rack and your Control is covered under that. Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted August 16, 2018 Share Posted August 16, 2018 You're good to Go! Simple enough. Quote Link to comment Share on other sites More sharing options...
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