cliffy1199 Posted August 27, 2018 Share Posted August 27, 2018 Hi guys, I bought a wonderful helix last Christmas, but from opening the box and plugging it in, it has strange vertical lines in the centre. But when I heard the sound I was amazed and wasn't bothered with the lines because it didn't interfere with the sound. Of course over time, the problem's got worse by all manner of strange things happening on the right hand side of the screen. And now it's black (right hand side of the screen) And all this in the hight of season> So does anyone know or has any ideas about this issue or solutions Do you think Line6 would do an immediate replacement door to door carrier style PS: I bought it from Thomann and they said its a 3 weeks turnaround which is near impossible in this the busy season Quote Link to comment Share on other sites More sharing options...
duncann Posted August 27, 2018 Share Posted August 27, 2018 Have you tried the obvious reset? https://helixhelp.com/reset-options/ (make sure to back everything up first). If that doesn't do anything positive, open a support ticket with Line 6 and they'll take care of you. Could be something as simple as a loose cable connecting the screen. 1 Quote Link to comment Share on other sites More sharing options...
cliffy1199 Posted August 27, 2018 Author Share Posted August 27, 2018 thanks all sound advice i shall look into this tommorrow as its late in uk Quote Link to comment Share on other sites More sharing options...
cliffy1199 Posted August 28, 2018 Author Share Posted August 28, 2018 well i was confident the reset would work but no joy anyone else have any ideas Quote Link to comment Share on other sites More sharing options...
duncann Posted August 28, 2018 Share Posted August 28, 2018 The only other thing to try is reflashing the firmware, but it's doubtful it would work. 1 Quote Link to comment Share on other sites More sharing options...
cliffy1199 Posted August 29, 2018 Author Share Posted August 29, 2018 thanks ive decided to return it to thomann as i beleave it to be a hardwhre error of some type thanks again Quote Link to comment Share on other sites More sharing options...
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