Helix and variax pickup switch

[Melissiah]

Having my Helix floor since fews days and here's the problem.

 

When I use my JTV89f and want to change model it doesnt see the models 4 and 5.

Ex: I can switch on the fly to lester 1-2-3 but no 4-5 and this on every models. I have acces to 4-5 but only from the Helix knob.

Anything to do with guitars that have 3 positions pickup selector? 89 have 5

 

The pickup switch is not broken cause it change on magnetics and on my hd500.

 

I tried to flash the variax to the last firmware 2.23 and here comes new problems.

Error 80009000 through with monkey and helix

Error 80009000 through monkey and vdi usb

 

Battery full, volume pot full, 1/4 jack pluggued

I tried many cat cables, usb cables and PCs

 

Randomly the red light start to blink before the end of the update on vdi and says connection have been lost

 

Help please

 

 

 

[cruisinon2]

I suspect that it's a Variax problem, rather than a defective Helix.... they are notoriously tempermental. Since you already tried re-flashing the firmware, I'd open a support ticket and see what advice they offer. If it's a hardware issue in the guitar, there isn't likely to be much you can do on your own.

[Melissiah]

Well looks like it's the variax indeed cause it does the same on my hd500. Probably the pickup switch. I had to do some locked presets in the past cause some models change alone in hard picking songs...