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POD HD 500X can not link to MAC, what to do?

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I'm facing the same issue. I've tried to install the drivers (even using Line 6 Monkey), but it seems it's not being recognized. After restarting, it still happening.
I've followed the instructions from here, but still unsuccessful.


I'm sure I'm not having problems with my cable or connections, for example, because while using Line 6 Monkey I can see my device attached:




I even tried to take the risk and perform a reset factory, I ended up losing my configs and unfortunately, it didn't solve.


Need help here :/



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