Matt_Brown

Ooo, didn’t think of that as it’s over a year old. Thanks!

Well, raised a ticket. Got told that as I can’t produce a receipt (I think I threw it out with the box when I was trying to save space (and love the Helix so much I knew I wouldn’t sell it)) I’m not covered. I did send a further email ‘appealing’ and then a chaser but they are ghosting me now. I guess the fact that I’ve got six of their products and been part of the beta testing programme counts for nothing. Ho hum. So, do I buy another Helix and sell the one I have to someone who won’t make use of the mic input and suffer the difference or get mine fixed when the verbal estimate (admittedly without seeing it) is “over £300”. Thoughts?

Yes, only happens on mic. If I use xlr to Jack in Aux then mic works.

Thanks, I’ve plugged into various amps, headphones and a pc. I’ve raised a ticket so let’s see. I’m in the UK so don’t know if I’m able to call support? Anyone know? Is that just for the US?

Even done a global reset and that dosent fix it so expecting the patch will be fine - but thanks for offering to check @rd2rk! Open to other ideas but I'll try and raise a ticket. Thanks people. S3 GK.hlx

Thanks @silverhead. Just checked but gain set to 21db so not been defaulted :-(.

I have a Floor that’s about 2 years old. Always worked fine until yesterday. I have a lot of patches set up with three paths: one to FOH from 1/4, one to my amp from send 1 and a Mic path to xlr. I use a harmoniser and megaphone on this path from my vocal mic. At rehearsal the mic path was dead and after investigating it’s seems to be a problem with the mic input. I’ve tried daisy chaining the cables in and out (mic works) but as soon as I put the cables through the Helix I get nothing! Other inputs all produce sound. I don’t ‘think’ I’ve switched something and I’ve checked connections, paths etc and also tried to set up a new patch with just a vocal path and that doesn’t work either. Nor do patches set to use my condenser (powered) into my DAW (so I can’t record vocals :-(). Helix is kept in its padded backpack. Any ideas as to what I may have done or anyone had anything similar? Thanks!

I think you will love the Helix. I took screen shots of my main patches on my 500x (edit software) and then cut my teeth on the helix by recreating them and they sounded great. Then I did some tweaking and liked them more! Next I got busy with the routing capabilities on the Helix and now the main patches I use have three paths: one with full amp Sims to go to FOH from the 1/4; one with the same effects (mapped to the same switches) with no amps that goes in the front of my amp from send 1 and another for my vocal mic through the xlrs so I can use a harmoniser/megaphone on my vocal. I mix and match what I plug in depending where I'm playing. Only seem to run out of DSP if I use the new 'poly' stuff

Didn’t look like he was using a Variax - or indeed anything to do with a DreamRig...

First off are you connecting Variax to Helix with VDI cable and Helix to DT with Line6 link? Also, if you can give a brief explanation of what isn’t working I’m sure someone here would help.

Ah, ok. As a veteran of the HD forum I’m used to Pianoguy ripping the lollipop out of people asking stupid questions. I was struggling to see the stupidity of mine however. Indeed, I only replied as I’d had the same problem as the previous post and latched on to the fact mine could be more of a problem than the fact I have an old PC running new software. I guess it’s something I’ll (learn to) live with as the system is stable apart from this issue - and I actually like Cubase. Cheers.

Thanks, yes I usually remember to shut Cubase first. Never happened with my pod 500x so when I "upgraded" to helix (only a couple of months ago) I wasn't thinking there would be a return to the sort of computer problems we had in the 90s. Not sure I get the crossing the road analogy. It's not like anyone dies when I forget. I just thought people were here to help with problems.

I'm running Win 10 and use Cubase Elements. If I turn off the Helix or pull out the USB before quitting Cubase I get BSOD. Not using anything logitec as far as I know. All software/drivers up to date.

The pic I saw didn't have a Variax port or line 6 link so no integration... Going for a new market (again).

Try the spider forum in amps? Does anyone read the forum headings?