Well, raised a ticket. Got told that as I can’t produce a receipt (I think I threw it out with the box when I was trying to save space (and love the Helix so much I knew I wouldn’t sell it)) I’m not covered.
I did send a further email ‘appealing’ and then a chaser but they are ghosting me now.
I guess the fact that I’ve got six of their products and been part of the beta testing programme counts for nothing.
Ho hum.
So, do I buy another Helix and sell the one I have to someone who won’t make use of the mic input and suffer the difference or get mine fixed when the verbal estimate (admittedly without seeing it) is “over £300”.
Thoughts?