rsvette12 Posted July 21, 2019 Share Posted July 21, 2019 Hi Guys Maybe someone may know why Rigbusters snapshots are not working with 2.8 update All my other payware snapshots are working - Rigbusters snaps dont show up only one per tone I did not own these before new update just picked them up today so I cant compare to 2.7 Hoping to help out developer also - hes not sure why they are not working also - thanks much Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted July 21, 2019 Author Share Posted July 21, 2019 Any ideas guys :( Quote Link to comment Share on other sites More sharing options...
codamedia Posted July 21, 2019 Share Posted July 21, 2019 After loading the preset did you restart the Helix? If not.... the preset will not have been updated from it's original version to the new format. 2 Quote Link to comment Share on other sites More sharing options...
rsvette12 Posted July 21, 2019 Author Share Posted July 21, 2019 Thank you - yes reboot re-load update - restore to factory 2.8 - you name it - good practice updating lol Sent a ticket well see what happens strange all my other payware tones work fine Quote Link to comment Share on other sites More sharing options...
fero1972 Posted July 28, 2019 Share Posted July 28, 2019 Hi, these are the right steps: 1. load the presets 2. restart your Helix ...and everything is ok! Enjoy! Quote Link to comment Share on other sites More sharing options...
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