Helix Setlist 5 doesn't show preset names!

[bob_stevens]

Hello everyone,

 

I hope someone out there can help me with this.....?

 

I've only had my Helix for a little while and whilst adding presets to SETLIST 5, I have found that from PRESET 27A it will not keep the preset name, though has on occasion kept the blocks for that preset.

Also just found today that when copying a preset in to any available slot (from PRESET27A-PRESET32D), I get an error saying 'FAILED TO PASTE ON OR MORE PRESETS...Unknown communication error: error code - 8200 and then this message 'Failed to get preset names. Service is not online. Code 8207, and the screen on my Helix goes blank. I can turn it off and on again and all presets are restored (inc SETLIST 1-5).

 

I use SETLIST5 for all new imported presets to try out and the other setlists for my main patches but worried this could be a bug that may affect the rest of the machine. Also losing space to put new presets.

 

I'm updated to 2.8.1

 

Any help or advice would be greatly appreciated.

 

Thank you,

Bob

 

[codamedia]

2 hours ago, bob_stevens said:

I'm updated to 2.8.1

 

Try update 2.8.2 which is the latest offering. 

It has plenty of bug fixes... and IIRC it may address what you are describing. 

 

Don't forget to follow the update procedure as provided/written... missing a step will only result in you returning here and being ridiculed by the masses - LOL! (Although in fairness, the 2.81 - 2.82 update is pretty painless)

[bob_stevens]

Thanks codamedia, I'll update and see how that goes!

 

Haha, yeah will make sure to - may have other questions and don't want to be told 'have you turned it off and then on again?' as a justified first response.