anthonyleeerik Posted January 2, 2020 Share Posted January 2, 2020 New to these products and it's operation so came here to get the correct methods to complete these task since I plan on loading a lot of presets and packs until i start making my own so... I purchased " Metal Through The Decades' Helix Preset Pack" thinking it would be the easiest to get acquainted with the software and formats. Getting it into my helix seemed pretty straight forward, downloaded the HX Edit, purchased the pack, extracted them all and then import in a fresh unused slot. But I got an error message that I screen shot and attached, anybody that can help just put it out there and I'll give it a try. Thanks... Quote Link to comment Share on other sites More sharing options...
phil_m Posted January 2, 2020 Share Posted January 2, 2020 I can see from your screenshot that your Helix is running the 2.21 firmware. That’s a few versions behind. It needs to be updated to at least 2.71 for you to access the Marketplace presets. You should really just update to the latest firmware, though - 2.82. Instructions on how to update can be found here: Quote Link to comment Share on other sites More sharing options...
anthonyleeerik Posted January 3, 2020 Author Share Posted January 3, 2020 Well, I tried that and figured I'd start with 2.71 instead of a big jump right to 2.82 - - - it started, said it failed and i followed instructions to try again only it now said on Updater that it was 2.71 instead of the 2.21 previously but when I looked over at the Helix there was only gibberish code on the screen I'm assuming meaning a corrupt update so I tried the factory reset with 5&6 to start over but even that hasn't worked so I'm stuck now worse than I was before...any ideas??? Quote Link to comment Share on other sites More sharing options...
phil_m Posted January 3, 2020 Share Posted January 3, 2020 4 minutes ago, anthonyleeerik said: Well, I tried that and figured I'd start with 2.71 instead of a big jump right to 2.82 - - - it started, said it failed and i followed instructions to try again only it now said on Updater that it was 2.71 instead of the 2.21 previously but when I looked over at the Helix there was only gibberish code on the screen I'm assuming meaning a corrupt update so I tried the factory reset with 5&6 to start over but even that hasn't worked so I'm stuck now worse than I was before...any ideas??? Well, there's no reason not to go to the newest firmware, but just try running Updater again. If you hold FS6 and FS12 while powering up, you can force the Helix into update mode. If Updater is having trouble seeing the Helix, try a different USB port and/or cable. Quote Link to comment Share on other sites More sharing options...
anthonyleeerik Posted January 3, 2020 Author Share Posted January 3, 2020 i can try that but im not currently using the foot controller so then it would be 5 & 6 or is there another combo to use on the Helix? 1 & 6? Quote Link to comment Share on other sites More sharing options...
phil_m Posted January 3, 2020 Share Posted January 3, 2020 2 minutes ago, anthonyleeerik said: i can try that but im not currently using the foot controller so then it would be 5 & 6 or is there another combo to use on the Helix? 1 & 6? I missed that you were using the Rack... Hold down ENC1 and ENC6 while powering up (the knobs under the screen) to enter Update Mode. Quote Link to comment Share on other sites More sharing options...
anthonyleeerik Posted January 3, 2020 Author Share Posted January 3, 2020 yep did all that, just keeps failing...tried all 8 usb ports and three different usb cords still fails so I'm stumped...might try local install as a last resort. Quote Link to comment Share on other sites More sharing options...
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