Variax 500 not working with Variax Workbench

[homemdosaco]

I’ve recently purchased a Variax 500. Some time later I found online a Variax Workbench USB Adapter to plug it into the computer. Bought it on the spot. However,, it’s not working. Here’s my set up:

 

- Variax plugged with a stereo cable into the XPS power supply and 1/4 regular cable Into an amp

- VDI cable from the Variax Into the Workbench

- USB Cable from the Workbench USB Interface to the computer

- Downloaded the most recent versions of Line 6 Monkey and Variax Workbench sofwares (NOT the HD version, as it doesn’t work with the 500)

This is what’s happening:

 

- Computer recognizes the Workbench USB Adapter and it displays On Line 6 Monkey And Variax Workbench

- Variax Guitar is not recognized by neither Line 6 Monkey or Variax Workbench softwares

- Both lights in the USB Adapter are green, suggesting that both the RJ45 and USB connections are functional

 

Here’s what I already tried:

 

- Tried 2 different VDI and USB cables

- Downloaded older versions of both Line 6 Monkey and Variax Workbench

- Restarted the computer multiple times

- Tried unplugging the VDI and USB cable, then plugging them again multiple times

- Checked and cleaned the RJ45 connectors on the guitar and the USB interface. The guitar connects to my Helix without issue, so I don’t think the RJ45 connector is broken. 
 

Nothing seems to work. Am I missing something?

 

Thanks a lot, everyone!

 

[psarkissian]

What is your computer OS? There may be a compatibility issue. 

Do you have any USB hubs connected? If you do, unplug it while using Workbench.