justthomp Posted August 22, 2020 Share Posted August 22, 2020 I just got the Helix as the floor model from a business closing (perhaps bad idea now it seems). It's not being recognised by either the updater or HX edit. I've installed the relevant drivers and tried multiple USB cords, inputs and computers but still nothing. It's currently running firmware 2.210 Any idea? Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 22, 2020 Share Posted August 22, 2020 I suggest you open a support ticket. Quote Link to comment Share on other sites More sharing options...
Optimist Posted August 22, 2020 Share Posted August 22, 2020 Could you provide more info on your system? Win? Mac? Operating system? USB Hub od direct connection? Quote Link to comment Share on other sites More sharing options...
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