HX Stomp Sound Cutting Out

[timeasterday]

Every now and then I get this cutting out of sound that lasts about 10-20 seconds and goes away. Usually I can never catch it because it goes away by the time I grab something to record it. I finally caught it, just grabbing my phone for a quick video. In this case I had a backing track playing when the sound started cutting out (so it affects USB sound and guitar sound). At first I thought it may be a power supply issue but I tried the supplied adapter and still get the sound cutting out. Anyone have this issue? Video link below.

 

Video Link

[cruisinon2]

Since it seems to be affecting all audio, I would tend to think that it's a computer issue, rather than the Stomp itself... but you can always try a different USB port. USB hubs sometimes create problems too. If you're using one you can try ditching it and see if the problem persists.

[timeasterday]

32 minutes ago, cruisinon2 said:

Since it seems to be affecting all audio, I would tend to think that it's a computer issue, rather than the Stomp itself... but you can always try a different USB port. USB hubs sometimes create problems too. If you're using one you can try ditching it and see if the problem persists.

 

It also happens when not connected via USB and on headphones. So it is affecting the main output and headphone output, independently of any USB connection.

[rd2rk]

Make sure you're on the latest (v2.92) FW.

Do a Factory Reset followed by a reboot.

If it still happens, open a support ticket.