wooleyes Posted November 26, 2020 Share Posted November 26, 2020 Need some technical help. I updated Helix to version 3.00 - or so I thought. It looked like everything was going fine. It started rebuilding all the presets, but now it's stuck on "rebuilding Preset 270". I waited about a half hour and finally turned off and rebooted multiple times and it sticks at the same point every time. Anyone dealt with this before and if so, have a workaround? Thanks! Quote Link to comment Share on other sites More sharing options...
lou-kash Posted November 26, 2020 Share Posted November 26, 2020 7 hours ago, wooleyes said: Anyone dealt with this before and if so, have a workaround? I vaguely recall reading similar reports this week: https://line6.com/support/search/?q="rebuilding Preset"&type=forums_topic&nodes=86&search_and_or=or&sortby=relevancy Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 26, 2020 Share Posted November 26, 2020 8 hours ago, wooleyes said: but now it's stuck on "rebuilding Preset 270" Hi, When you update the firmware, your Helix goes through the “Rebuilding Presets” routine in order to bring your presets in to line with the latest format. It’s not unknown for this procedure to get stuck at some point as one of the presets may have accidentally become corrupt during the update. I suggest that you turn the power off to your Helix and then restart it while holding down FS10 & FS11 and this should recommence the Rebuilding Presets process and should hopefully get you past 270. If this does not fix the problem, you can try one of the other Reset Options In the list below. Caution: some of these options will wipe your presets from the units memory and you will need to read load them from your back up which you made before updating the firmware. You did make a back up, didn’t you? Hope this helps/makes sense. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Quote Link to comment Share on other sites More sharing options...
wooleyes Posted November 26, 2020 Author Share Posted November 26, 2020 OK, thanks! As far as backing up, I didn't have anything saved so no loss there. 1 Quote Link to comment Share on other sites More sharing options...
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