merdenoms74 Posted November 28, 2020 Share Posted November 28, 2020 Hi all, I've opened two tickets with Line 6 but haven't got anywhere and was wondering whether anyone on here has some wisdom to share. As the title suggests, I have a JTV-69 that I have just bought. It communicates with the Helix via the VDI cable perfectly but scanning in Workbench doesn't find it. Yes, I have done all the troubleshooting: 1/4" jack plugged in, fully charged battery, volume turned up, model select knob engaged. I have a JTV-59 which connects instantly every time. Both lights on the interface are green. I thought it may be that the JTV has old firmware so I tried to connect to L6 Monkey- same issue. Monkey recognises the interface but not the Variax. This is getting really frustrating and I guess my next step is to take it back to the store and get them to order another JTV-69 to try. It also has major 'plinking' issues, which I wanted to try to mitigate with some of the Workbench tips I've come across (trying neutral bodies etc). I'm thinking it may just be a lemon. On the plus-side, it plays beautifully. Any advice? Quote Link to comment Share on other sites More sharing options...
Boultono Posted December 27, 2020 Share Posted December 27, 2020 Same issue. Have tried different USB slots and different PCs. Quote Link to comment Share on other sites More sharing options...
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