Error Reference Table

[franoise]

I think we can be informed about error on Helix and other devices with an erro table to mitigate some commom troubles, I've an error -28 and just don't know what is this.

[datacommando]

10 hours ago, franoise said:

I think we can be informed about error on Helix and other devices with an erro table to mitigate some commom troubles, I've an error -28 and just don't know what is this.

 

Hi again, franoise

 

I have to keep chasing around to find where you are posting things.

 

I would suggest this:

 

1. Start your Rack while pressing the encoders 1 and 6, this should put the rack into update mode (KEEP THE HELIX CONTROL OFF).
2. Start the Line 6 updater 1.19 (the latest) and see what is your Rack unit’s firmware version number
3. If it shows Helix Rack 3.0, then you can try reinstalling the firmware and see what happens
4. If it shows Helix Rack 2.x, then you should reinstall THAT SPECIFIC firmware; for example, if it's showing Helix Rack 2.8, try reinstalling the firmware 2.8
5. If you manage to roll back to a stable firmware just try the procedure again, but this time, when the helix reboot itself, DO NOT shut it off, just do NOTHING and wait for the updater to finish and/or fail.
6. If the updater does fail, just keep the Helix as it is (DO NOT TURN IT OFF) and restart the updater.
7. At this point go back to point 2 again.

 

If you have no success with this, it may be something serious in the hardware, then you will need to contact Line 6 Customer Service and see if they can help.

 

Hope this helps/makes sense

[franoise]

Thanks a lot Datacommando, you're helping a lot and sorry for the late response and to post everywhere.

 

The suggested procedure make a lot f sense but unfortunatelly when I'm in step 5 I need to shut it down, the error cause a break communication with my PC, the updater will not see the helix anymore until I boot again in update mode, the upgrade process restart the unit and the unit starts with an error, the dammed -28! When this error occours there is nothing to do anymore, the update will not connect anymore.

 

Tomorrow I'll rebailling the chipsets and if I manage to make this work I will tell you, if not I'll need a new motherboard and in Brazil is almost impossible to get one.

 

The support team doesn't answer my tickets and if I need a new motherboard I doesn't know where to start, in Brazil this things does not exists, the Line 6 support is even worst here.

 

Thanks again for your help, I really appreciated your help.

 

Francis Pires

 

 

 

[datacommando]

10 hours ago, franoise said:

Thanks a lot Datacommando, you're helping a lot and sorry for the late response and to post everywhere.

 

The suggested procedure make a lot f sense but unfortunatelly when I'm in step 5 I need to shut it down, the error cause a break communication with my PC, the updater will not see the helix anymore until I boot again in update mode, the upgrade process restart the unit and the unit starts with an error, the dammed -28! When this error occours there is nothing to do anymore, the update will not connect anymore.

 

Tomorrow I'll rebailling the chipsets and if I manage to make this work I will tell you, if not I'll need a new motherboard and in Brazil is almost impossible to get one.

 

The support team doesn't answer my tickets and if I need a new motherboard I doesn't know where to start, in Brazil this things does not exists, the Line 6 support is even worst here.

 

Thanks again for your help, I really appreciated your help.

 

Francis Pires

 

Hi again, Francis,

 

Sorry that none of my suggestions managed to fix the error. I’m not sure how the Customer Service works in South America, but there must be some way of getting it returned to base if it needs circuit board repairs to be done. You didn’t mention if this is a new Rack unit, because if it is, your warranty should cover any repair work - even if the repair has to be paid for there should be some service centre for the Southern Hemisphere.

 

The thing is, this forum is for users of Helix products and only occasionally does anyone from Line 6 post here, usually to let us know of an update. One thing you could try is to post on The Gear Page about this problem and see if you can attract the attention of Frank Richotte (Senior Director of Operations at Yamaha Guitar Group) to make him aware of your situation. I have seen him take onboard complaints from users in out of the way places and he can make sure that they can get the service they require.

Here is the link:

 

https://www.thegearpage.net/board/index.php?threads/line6-helix.1586637/page-3424

 

Remember to mark your post for attention of Frank Richotte. That will get you right to the top man, and you can explain you distress.

 

Hope this helps/makes sense.

 

 

 

[franoise]

Hi Datacommando, I have some great news.

 

After rebailling the chipsets everything is running so good, I'm in love with this dream machine, the tones and possibilities is incredible, I play a variax guitar and I don't need anymore the variax power supply and the cables, just plug the ethernet cable and the party starts, i'm so happy and I really appreciate you help, in fact the rebailling process is not a task to a non   technician, I take my chances and I could burned something in process that could be irreversible but I've accomplished this task like a boss :).

 

This is not a task to the owner of the equipament, but in Brazil we don't have any support so I do this.

 

Anyway your link is my next step, because I don't have any idea yet what the -28 error  is and I've rebailling every chipset, if I know that, for example, the -28 it's a dsp error my job could be more precise and quickly. Besides that, in future I can have this error again. I can't trust that is never come back, I'm a little afraid every time a turn it on, I assume this

 

I will post this on other threads to help anyone having the same problem, is the least I can do after having your help.

 

Again, thanks a lot for your help, if I can do something for you please fell free to concat me.
 

Keep Playing!

 

 

 

 

[HonestOpinion]

If I was Datacommando that would definitely be my new favorite preset :-)

[datacommando]

9 hours ago, franoise said:

I have some great news.

Wow, Francis,

 

That is fantastic, glad to know you are up and running. You have done a great job of reballing the chipset - serious technical work, but as there is no service available in your part of the world, do it yourself is the way to go.

 

You will have great fun using the Helix and your Variax - (I have 2 of those).

Keep Playing! LOUD!

 

Happy to have assisted - Good luck