Updated the helix to 3.01 now all new features are gone

[cwhitcher69]

I just updated to the newest update because was urged and all the new features from 3.0 have disappeared!! No acoustic sim, Princess amp model, poly pitch effects! What gives?

[cwhitcher69]

Helix edit isn't showing the 3.0 new models but my helix floor is? Hmmm..

[datacommando]

4 minutes ago, cwhitcher69 said:

Helix edit isn't showing the 3.0 new models but my helix floor is? Hmmm..

 

Please verify that you are using HX Edit v.3.00 and that your Helix floor is running 3.01

 

Hope this helps/makes sense

[Hingerhoff]

I need help!!!!!!

I made an update of the firmware of my helix to 3.01

While updating my computer get an error and starts new.

Now my HELIX shows on display: Boot Failure. Entered update model

Can everyone help me.

My english is not so good. Coming from Germany.

[MusicLaw]

If you've got a backup of your custom presets, do a factory reset of the Presets via the poweron footswitch sequence for your Helix family unit. You didn't mention which hardware you have. You can find these reset footswitch combos on HelixHelp.com under the Tips section. 

 

Then restore your custom presets and globals from your backup. If you don't have any custom Global configs or custom presets, ignore this last restore step.