HX Effects not booting - unknown version

[MrMojoRisin666]

Hi folks,

I am Daniel from Germany, so sry for my English.

Have this unit for almost two years, no problems til now.

The unit does not boot anymore.

The displays are lightened, but empty.

When I hold the > button while booting the Line 6 Updater recognizes a HX Effects, but with "Unknown version". I can install every firmware I want  via the Line 6 Updater. Then in the screen I can see the text Updating and so on, so displays seem to work.

In the end the updater says, everything successful. Device restarts. But same effect. Empty but enlighted displays. Nothing more.

 

Sometimes the Updater says "Unknown version". Sometimes in the left upper display there is "updater ready" and in the Line 6 Updater it says version 0.09.5a and it recognizes a HX Effects.

 

 

I there something I can do or do I have to send the unit to support?

 

Thank you and kind regards,

Daniel

[MrMojoRisin666]

I tried some things, nothing worked.

- Different USB Ports

- Different USB Cables

- Different Updater Version

- Firmware from local disk from 2.50 to the newest one

- Differnent Win10 PC

- Set up an virtual MacOS via VirtualBox and tried, cause I read about Apple sometimes worked

 

[datacommando]

On 2/6/2021 at 5:57 AM, MrMojoRisin666 said:

I there something I can do or do I have to send the unit to support?

 

Hi Daniel,

 

It seems that you have tried the Factory /Update hardware reset procedure and the problem still persists. Starting to look like a hardware issue. Possibly the best thing to do is to contact the Line 6 Europe Service Centre and have a technician check it over.

 

Hope this helps/makes sense.