Cghoward Posted August 14, 2021 Share Posted August 14, 2021 Hey, this is probably a basic question; I'll admit I'm not great at remembering to update my Helix. That being said, I have backed up my helix, updated HX edit to the latest firmware, and have updated line 6 updater but a preset pack I bought that was created 8 months ago (I think on Firmware 3.0) will still not import into my helix while I have it plugged up. Can anyone tell me what I am doing wrong or what I have neglected to do? Thanks! Quote Link to comment Share on other sites More sharing options...
silverhead Posted August 15, 2021 Share Posted August 15, 2021 1 hour ago, Cghoward said: … I have backed up my helix, updated HX edit to the latest firmware, and have updated line 6 updater…. The above statement indicates a potential confusion that may be at the root of the problem. HX Edit is not firmware, it is software. Updating HX Edit in itself does not update the firmware on your device. The proper procedure after downloading the latest HX Edit version is to install all components (including Line 6 Updater - you don’t need to update it separately) and the. Run the HX Edit program. It will prompt you to update the firmware. Having done that previous presets should work. 1 Quote Link to comment Share on other sites More sharing options...
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