GregV Posted September 12, 2021 Share Posted September 12, 2021 Hi Everyone! I haven't been here for a long time! I hope everyone's doing well. I just tried to load the latest firmware to my Helix LT. Using a MacBook Air with Big Sur. Successfully created a backup (I think) but the firmware update process failed. It said "restart and try again". But now the Helix won't boot up at all. I see the Helix logo for about a second and then a red line crawls across the screen. The screen stays black with the red line across it. I found a thread on here that showed a dozen different "factory reset tricks" by holding down foot switches while powering up, but none of them have had any effect. Black screen/red line. HX Edit says "no device connected". At this point the firmware update is inconsequential. I just want a living Helix again. Any thoughts? Greatly appreciate any and all support! Thanks everyone, Greg Quote Link to comment Share on other sites More sharing options...
GregV Posted September 12, 2021 Author Share Posted September 12, 2021 Sorry for the false alarm... I figured out a solution! I used the Line 6 Updater, but I had to force it to install because Big Sur said "it couldn't scan for malicious content". After forcing the software in, I reboot the Helix with foot switches 6 & 12. (Force Reboot, I think. It's the one that gives nothing but a blank screen) Then Updater could do its thing! Back up and running. (HX Edit is now working better too) I hope this helps someone else at some point... Have a great day! 1 Quote Link to comment Share on other sites More sharing options...
Allrounder Posted September 4, 2022 Share Posted September 4, 2022 Hello, I've the same problem: I started updating my helix lt with the line 6 Updater. But then it canceled. After this moment my helix shut down with a black screen and a red line - neither the helix lt is connected to the computer nor not. Can you explain what you did to solve the problem a little more accurate? That would be great! I use a windows 10 computer. Looking forward to your awnser. Best regards Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 4, 2022 Share Posted September 4, 2022 Try following the update instructions. You don’t start with Line 6 Updater. Begin by downloading and installing the HX Edit v3.15 package. Install all components. Then run the HX Edit program and follow the instructions. 1 Quote Link to comment Share on other sites More sharing options...
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