Updating Helix LT 2.12.2 Firmware to 3.11 Firmware

[geraldprosper]

I found a really good video and everything in it makes sense. I followed all those steps from this video:

 

but when I open HX Edit it says "Connection Interrupted" at the bottom in red letters. Next to it, there is a button that says "Reconnect" but it doesn't work. I've tried different the cable that came with the Helix, a new cable I bought, directly connecting from the Helix to my computer (not a HUB). I'm trying to update firmware from 2.12.2 and I downloaded HX edit version 3.11. My OS is macOS Big Sur 11.2.3. I've reinstalled HX edit a few times also making sure my Helix LT is off when installing it. Not sure what else I need to do. Can anyone help?

[datacommando]

17 hours ago, geraldprosper said:

Can anyone help?

Hi Gerald,

 

Oh, dear - There was a major change to the Core Operating System within the whole range of Helix products at firmware v.2.8.

 

Although, you can theoretically update straight to 3.11, it is possible that you have encountered a glitch which has screwed up the update. Generally I would advise that you update to v.2.8 first and then proceed to v.3.11

 

Here is a link to the release notes:

 

First try this to re-flash the firmware, plus also you need to ensure that both your firmware and HX Edit are on the same version number. That’s something that could be overlooked.

 

 

Any reference in the instructions that mentions -ALL OS- “, referes to your Mac OS and also “Helix” means your Helix LT.

 

Good luck.