Helix All the button and knob not working not included fs

[hinsjohn]

Does anyone have this experience before? I just bought my helix 3days ago .Today I found that the knob and the setting button are not working but the footswitch are work when I play for a while .Once I restart the power I got stuck in Updating UI MCU page a long time , I need to shutdown and wait a few minutes to start again it will back to normal , but the same issue comeback  later.

[datacommando]

4 hours ago, hinsjohn said:

I need to shutdown and wait a few minutes to start again it will back to normal

Hi,

 

When strange things start to happen the first thing to try is a factory reset.

 

Reset Options

 

Helix Floor/LT

Button Combination	Description
2	LED light Fun
3 & 4	Test Mode
5 & 6	Global reset
7 & 8	Reset setlists to factory, Keep IRs
8 & 9	Reset setlists to factory, Clear IRs
9 & 10	Reset setlists to factory, Global reset, Clear IRs
10 & 11	Upgrades existing presets to latest format
11 & 12	Clear current preset
5 & 12	Clear setlists, clear IRs, Return system settings to default
6 & 12	Safe boot mode

To use Reset Options:

• Power off the Helix
• Hold the desired button combination
• Power on the Helix
• Release the button combination

 

Please note: Buttons are numbered from top left to bottom right.

 

You said that you have only had the Helix LT for 3 days, and it’s not very clear if you have tried to update the firmware and it hasn’t completed successfully. If you were trying to update from a version of the firmware prior to v.2.80 you should know that there was a major change to the Core operating system in the Helix family of products at that time. During the Core change over it could look as if the hardware had encountered a “Boot Failure”.

 

O.K. Try this.

First restart your Helix LT while holding down FS9 & 10, then restart once more while holding down FS10 & 11, to see if that clears the fault. 

 

If this doesn’t solve the problem I suggest that you restart the LT while holding down FS6 & 12 to put the hardware into “Safe Boot” mode and try to re-install the latest firmware again.

 

Note: it is a big help for us to know what computer and OS you are using when you are asking for assistance.

 

Hope this helps/makes sense.