Helix floor unit Black Screen

[mgw5678]

My Helix floor unit’s main screen is black, no graphics showing. The scribble streets are still working and the unit itself works, I have sound but no graphics on the main screen. I have tried a reboot to factory settings but nothing. It seems something has failed inside the unit. Has anyone experienced this issue at knows what caused it as it’s out of warranty so I’ll need to use a local tech to have it fixed.

cheers

Mark

[mgw5678]

Hi,

I’ve just sent one in. I just wondered if anyone else has had the same problem and new what caused it.

cheers

Mark

[silverhead]

Sometimes it’s a connector ribbon that has come loose inside. Since it’s no longer under warranty you might want to open it up for inspection. Just be careful and keep track of how to reassemble.

[mgw5678]

Thanks for this. I’m fortunate to know a really good tech who’s changed the foot switches several times and will probably get it up and running but it’s always good to ask the questions first so I can share other users experience. I forgot to turn it off for a couple of days and when I did turn it back on from that the screen stopped working. Wondered if it over heated.

cheers

[nolankbrock]

Was this issue every resolved? I have a Helix floor that wont display. input, output, switches, and scribble screens all work. only issue is the main display wont display an image. I tried replacing the screen itself but this did not fix the issue... Any suggestion on this would be helpful, thanks.