CraigGT Posted September 6, 2022 Share Posted September 6, 2022 Recently my Helix floor stopped connecting to my Windows 10 pc with a "USB Device not Recognised" messaged and I'm struggling to find a cure. I've tried different cables but the one I've been using works with other demanding devices. I've reinstalled all the Line 6 software I've installed HX Edit on another PC that has a pretty clean install of windows 10 Two things I can think of that I haven't tried are, A factory reset of the Helix but I'm hesitant to try that because otherwise it is working with all my patches and a full reset could leave me in a worse state than it already is. Try connecting it to a MAC but my friend with MACs is away until after the weekend. The PC's do produce the relevant "bongs" when it's connected or disconnected. Any ideas? Craig Quote Link to comment Share on other sites More sharing options...
rd2rk Posted September 7, 2022 Share Posted September 7, 2022 On 9/6/2022 at 2:07 PM, CraigGT said: A factory reset of the Helix but I'm hesitant to try that because otherwise it is working with all my patches and a full reset could leave me in a worse state than it already is. I've never had a reset make things worse. Since this is the primary way to deal with random wonkiness, if you're really afraid then you should be looking for a different platform. I don't mean to be a jerk, but that's just how it is. It's like refusing to go to the hospital for a serious condition because you might catch something. "Just Do It!". (back up first!) 1 Quote Link to comment Share on other sites More sharing options...
CraigGT Posted September 7, 2022 Author Share Posted September 7, 2022 Thanks rd2rk, I know that a reset cures many issues but by make it worse I meant go from a unit with my sounds in it that I can play to one with just factory presets that I can't restore. I do have a recent backup but if a reset doesn't restore USB functionality then I'm in a worse position. Has anyone had this issue before and did a reset cure it or was it a hardware issue? Craig Quote Link to comment Share on other sites More sharing options...
CraigGT Posted September 8, 2022 Author Share Posted September 8, 2022 So I finally gave in and did the reset and it hasn't fixed the issue. Time to get the screwdrivers out I guess. Craig Quote Link to comment Share on other sites More sharing options...
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