Line 6 Helix LT Black Screen on startup

[denqxotl]

Hi there! Got a problem with my Helix LT. I turned it on and play for 20 mins, left it for a while turned on and when I got back to it, it stopped work. I can see a black screen and pedal indicators light.  

Tried to restart it. Same stuff. Checked my house power. It's ok, 220V.

Few days ago made an update to 3.50. Everything was perfect.

Tried to run test mode and factory reset -- nothing happens

Any ideas, recommendations, etc?

 

[SaschaFranck]

Defenitely something to contact Line 6 support.

[sadova71]

On 14/11/2022 at 19:31, denqxotl said:

¡Hola! Tengo un problema con mi Helix LT. Lo encendí y jugué durante 20 minutos, lo dejé encendido un rato y cuando volví a encenderlo, dejó de funcionar. Puedo ver una pantalla negra y una luz indicadora de pedal.  

Intenté reiniciarlo. Lo mismo. Comprobé la energía de mi casa. Está bien, 220V.

Hace unos días se actualizó a 3.50. Todo era perfecto.

Intenté ejecutar el modo de prueba y restablecer los valores de fábrica; no sucede nada.

¿Alguna idea, recomendación, etc.?

 

hello!

I have the same problem, helix lt has a black screen and both lights are on.
Were you able to fix the Helx, did they tell you what the fault was?

[datacommando]

On 4/2/2024 at 8:55 AM, sadova71 said:

hello!

I have the same problem, helix lt has a black screen and both lights are on.
Were you able to fix the Helx, did they tell you what the fault was?

Hi,

 

The blank screen would seem to indicate a problem with the power supply. The best thing you can do is contact Customer Support to see if they can help.

 

Hola,

La pantalla en blanco parecería indicar un problema con la fuente de alimentación. Lo mejor que puedes hacer es contactar con Atención al Cliente para ver si pueden ayudarte.