Shakulu Posted September 2, 2023 Share Posted September 2, 2023 Hello there, Just recently i got my helix floor and managed to connect it to my pc but after some time using it, it just disconnected, "no device connected" says Edit. By plugging it in different usb ports and restarting everything i made it work, again, just for a while. This keeps happening all the time. I tried reinstalling Edit, global helix reset, deleting usb drivers from device manager and reinstalling Edit with all the package but nothing worked, anyone has a solution maybe? Quote Link to comment Share on other sites More sharing options...
datacommando Posted September 2, 2023 Share Posted September 2, 2023 On 9/2/2023 at 6:29 AM, Shakulu said: Hello there, Just recently i got my helix floor and managed to connect it to my pc but after some time using it, it just disconnected, "no device connected" says Edit. By plugging it in different usb ports and restarting everything i made it work, again, just for a while. This keeps happening all the time. I tried reinstalling Edit, global helix reset, deleting usb drivers from device manager and reinstalling Edit with all the package but nothing worked, anyone has a solution maybe? Hi, When asking for assistance, it’s a good idea to let us know what your computer and operating system are. I’m Mac based, but I seem to recall issues like this happening with Windows machines, and would suggest that you check the Power Management on your device. Here’s a video. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted September 2, 2023 Share Posted September 2, 2023 I'm assuming that it's HXEdit that's not working not the Helix unit itself. Of course knowing what kind of computer you're plugging into and operating system would help, but the issue appears to clearly be related to your USB connection. Start making sure you're not going through a USB hub and are plugged directly into a USB port on the PC. Some PC's have USB ports that are connected to an internal USB hub. So try connecting to a port on the back of the PC and see if that helps. It's also VERY important to make sure it's and actual USB 2.0 type A connector to a USB 2.0 type B without any converters. It needs to be what is normally sold as a USB printer cable in most stores. 1 Quote Link to comment Share on other sites More sharing options...
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