patoalf Posted November 8, 2023 Share Posted November 8, 2023 Hello everyone, I had a problem installing pod go version 2.0. I start the installation and after downloading and making the backup the pod go screen turns white with vertical stripes and the pod go edit application throws an error message (I can't remember the error message). I turned off pod go, restarted pod go edit and it doesn't recognize the device (no device connected). I tried connecting to another PC and it's the same. The Pod Go works perfectly, but it has not been updated and does not connect. Please can someone help me? Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 8, 2023 Share Posted November 8, 2023 Try a different USB cable. Quote Link to comment Share on other sites More sharing options...
patoalf Posted November 8, 2023 Author Share Posted November 8, 2023 I' ve tried... same problem. Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 8, 2023 Share Posted November 8, 2023 Quote Link to comment Share on other sites More sharing options...
patoalf Posted November 8, 2023 Author Share Posted November 8, 2023 On 11/8/2023 at 11:44 AM, silverhead said: Thank you, but it didn't work. When I plug de Pod Go to the laptop nothing happens, it's like the cable or the PC aren't working but I've tried different cables and a different laptop and didn't work either. Quote Link to comment Share on other sites More sharing options...
Pete_190290 Posted November 9, 2023 Share Posted November 9, 2023 (edited) I've got the same problem, except my pod go is completely dead now! I have a case open with customer support, I'll let you know if they give me any advice that fixes it EDIT: I had to step it back to firmware 1.4 and it worked perfectly and brought it back to life. Once I'd successfully got it back to 1.4 I was able to do the 2.0 update again and this time it worked perfectly. Edited November 9, 2023 by Pete_190290 Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 9, 2023 Share Posted November 9, 2023 If you are sure you have followed the instructions exactly and it’s still not working I suggest you open a support ticket. Follow the Support tab at the top of this page, then choose Contact Support. Quote Link to comment Share on other sites More sharing options...
olerabbit Posted November 9, 2023 Share Posted November 9, 2023 The first time since V 1.20: Horror Update to Version 2.0. My queasy feeling didn't deceive me: the update was a gauntlet. First of all, the connection between my PC and PodGo was constantly broken, so I had to start all over again. After a few failed attempts, the editor was finally updated. But now the creation of the backup constantly stopped at the same position. It was only after I changed the USB port on the PC that the backup was able to go through. I had to do that never before in the past. Anyway. To update the PodGo itself, I had to log into my account. This only worked after umpsteen attempts. Then, during the hardware update, the connection to the L6 server kept dropping. I sweated blood and water so that nothing was corrupted on my PodGo. After about 3/4 of an hour (!) the drama was finally over and I succeded to update to V 2.0. One thing you have to give L6 credit for: despite these problems and the constant interruptions, my PodGo seems to be running stable fort he moment. Thank goodness a happy ending. Phuu. I.e.: presumably... L6-Server-Problems? PodGo Edit bugs? Don't know. See screen shots of the error messages attached. Quote Link to comment Share on other sites More sharing options...
monray Posted November 9, 2023 Share Posted November 9, 2023 On 11/8/2023 at 9:39 AM, patoalf said: Hello everyone, I had a problem installing pod go version 2.0. I start the installation and after downloading and making the backup the pod go screen turns white with vertical stripes and the pod go edit application throws an error message (I can't remember the error message). I turned off pod go, restarted pod go edit and it doesn't recognize the device (no device connected). I tried connecting to another PC and it's the same. The Pod Go works perfectly, but it has not been updated and does not connect. Please can someone help me? Yeah me too. Please help us Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 9, 2023 Share Posted November 9, 2023 On 11/9/2023 at 1:07 PM, monray said: Yeah me too. Please help us If the recovery procedures (see link above) aren’t working for you then open a support ticket to work directly with Line 6 Technical Support Quote Link to comment Share on other sites More sharing options...
vitorfrizon Posted November 9, 2023 Share Posted November 9, 2023 I bought my POD GO today and when I called, it already asked for an update, after installing it, it no longer leaves the home screen where the POD GO logo appears. I tried resetting it but it still didn't work. Quote Link to comment Share on other sites More sharing options...
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